FAQ


When Will My Order Ship?
Orders are usually processed and shipped within 3 working days after purchase.
How Long Does Shipping Take?
The delivery time will be different because we will ship from different fulfillment centers to the world according to your location. The average transportation time is about 7 to 18 working days. Your tracking number will be updated 3-7 days after your order is shipped.
How Do I Cancel An Order?
We can only cancel the order within the first 12 hours after placing the order. After that, the order is likely to have been processed, ready for shipment or already shipped. Once it comes into effect, it loses our control. We apologize for any inconvenience, but we are proud of our timely service, which includes placing your order as soon as possible.
What Is Your Return Policy?
If there is any problem with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days after receiving the order. We will be happy to assist you in reviewing the case, and if approved, we will help you. Send replacement. Please do not return the goods until we review the case and our customer service team will review the request and send further instructions. Itrendgear reserves the right to reject any return request.